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Wax Seal Stamps UK
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Returns

Returns & refunds

Last updated: 11 October 2026

At a glance

  • Personalised and made-to-order items cannot be returned unless they are faulty or not as described.
  • Ready-made, non-personalised items can be cancelled within 14 days of delivery.
  • Faulty, damaged or incorrect items — tell us within 30 days and we will put it right.

Personalised items

Custom stamps, engraved seals, and anything made with your text, initials, logo or artwork are made specifically for you. Under the Consumer Contracts Regulations 2013 these are not covered by the 14-day right to cancel, so we cannot accept them back for a change of mind.

Before you order, please check your spelling, wording and artwork carefully — we reproduce what you send us.

Ready-made items

If you change your mind about a non-personalised item, you can cancel within 14 days of receiving it:

  1. Tell us within 14 days of delivery (email is fine).
  2. Return the item unused and in its original condition and packaging within 14 days of telling us.
  3. Return postage is at your cost unless the item is faulty. We recommend a tracked service, as items are your responsibility until they reach us.

Faulty, damaged or incorrect items

If something arrives faulty or damaged, or doesn't match what you ordered — including a personalised item that doesn't match the details you supplied — please contact us within 30 days of delivery with your order number and photographs. We will offer a repair, replacement or refund, and cover reasonable return postage.

Wax seals and engraving are crafted by hand, so small variations in colour, finish and impression are normal and are not a fault.

How to start a return

  1. Email sales@guildofjewellerydesigners.co.uk or call +44 (0)121 630 3362.
  2. Include your order number, the item(s), and the reason — with photos if there's a problem.
  3. We'll reply with the return address and next steps. Please don't send items back before contacting us.

Refunds

Refunds are made to your original payment method. For cancelled ready-made items we refund the item price and the original standard delivery charge within 14 days of receiving the goods back. For faulty items we refund as soon as we have confirmed the fault.

Wholesale and business orders

Returns on wholesale and business orders are handled under our business terms. Please contact us to discuss.

Your legal rights

This policy does not affect your statutory rights. See our Terms & conditions for full details.